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Shipping, Returns & Exchanges

SHIPPING

Orders of in stock items typically ship out within 1-3 Business days excluding holidays. This processing time applies to all methods of shipping including Priority Mail; therefore, please add this time to the shipping time to better estimate an accurate delivery time frame.

Once your order has shipped, you will receive a shipping confirmation email with tracking information. If stock availability has changed, you will be notified via email with an approximate restocking date. Custom orders will ship in a time frame determined when the order is placed. 

U.S. Orders:

  • FREE Standard shipping for ALL orders via USPS First Class
  • $5.95 Flat rate for ANY order via USPS Priority Mail

If you require a different shipping method or carrier, please contact us prior to checking out and we will do our best to accommodate your request. 


International Orders:

  • All International orders are shipped via USPS First Class International Mail
  • Canada: $7.95 Flat rate
  • Everywhere Else: $9.95 Flat rate
  • If you require a faster shipping method, please contact us directly for exact pricing
    Customer is responsible for all customs fees required by their home country. If you require a different shipping method or carrier, please contact us prior to checking out and we will do our best to accommodate your request. 


    RETURNS & EXCHANGES

    We accept returns or exchanges of items in new, unworn condition in the original packaging within 14 days of receipt. Sale items, custom orders, and special orders are final sales and not eligible for return. 

    To complete a return, please use our contact page to send us a message within 14 days of receiving the item to authorize a return or exchange. Once your return or exchange has been approved, please include a copy of your receipt and mail to:

    Pure Indigo Design
    Attn: Returns
    P.O. Box 7801
    Jacksonville, FL 32238

    We recommend returns be shipped with appropriate tracking, as we are not responsible for lost packages. Items should be returned in their original packaging for protection while shipping.

    Once the item is received, a full refund of the product price will be issued or an exchange will be processed within 5 business days. Shipping charges will not be refunded; the buyer is responsible for return shipping costs. 

    Items returned 30 days after purchase or without a receipt will receive shop credit for the current selling price.   

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