Shipping, Returns & Exchanges


Orders of in stock items typically ship out within 2 - 5 Business days excluding holidays. This processing time applies to all methods of shipping including Priority Mail; therefore, please add this time to the shipping time to better estimate an accurate delivery time frame.

Once your order has shipped, you will receive a shipping confirmation email with tracking information. If stock availability has changed, you will be notified via email with an approximate restocking date. Custom orders will ship in a time frame determined when the order is placed. 

U.S. Orders:

  • FREE Standard shipping for ALL orders $75+ via USPS First Class
  • $2.95 Standard shipping for orders under $75 via USPS First Class
  • $6.95 Flat rate for ANY order via USPS Priority Mail

If you require a different shipping method or carrier, please contact us prior to checking out and we will do our best to accommodate your request. 

International Orders:

  • All International orders are shipped via USPS First Class International Mail
  • Canada: $9.95 Flat rate
  • Everywhere Else: $12.95 Flat rate
  • If you require a faster shipping method, please contact us directly for exact pricing
    All orders shipping internationally are subject to additional charges based on taxes, tariffs and duties put into place by that country. All fees are to be paid for by the customer at the time of delivery. Pure Indigo Design does not have information on customs or duties and cannot estimate these charges. Please check with the proper local authorities before placing an order. Pure Indigo Design is not responsible for non-paid import taxes, nor will Pure Indigo Design issue any refunds or exchanges for deliveries that have been refused for non-payment of import taxes.

    If you require a different shipping method or carrier, please contact us prior to checking out and we will do our best to accommodate your request.

    Lost or Stolen Packages 

    We are unable to replace or refund lost or stolen packages.

    We recommend selecting a secure shipping location where someone is always present to receive deliveries. If you need to make a change to your shipping address, please email us at as soon as possible. We’ll make our best attempt to change your address as long as the package has not been shipped. We cannot reroute a package once it has left our facility.

    If your package is missing, stolen, or lost in transit please contact us so we can assist you with your claim. While we’ll do everything we can to help you locate your package, we cannot refund or replace lost or stolen items.


    We accept returns or exchanges of items in new, unworn condition in the original packaging within 14 days of receipt. Sale items and custom orders are Final Sales and not eligible for return. 

    If you receive an incorrect or defective item, please email a photo of the item you received to along with a brief description of the issue.

    To complete a return, please use our contact page to send us a message within 14 days of receiving the item to authorize a return or exchange. Once your return or exchange has been approved, please include a copy of your receipt and mail to:

    Pure Indigo Design
    Attn: Returns
    P.O. Box 7801
    Jacksonville, FL 32238

    We recommend returns be shipped with appropriate tracking, as we are not responsible for lost packages. Items should be returned in their original packaging for protection while shipping.

    Once the item is received, a full refund of the product price will be issued or an exchange will be processed within 5 business days. Original shipping charges will not be refunded; the buyer is responsible for return shipping costs. 

    Items returned 30 days after purchase or without a receipt will receive shop credit for the current selling price.