We stand by the quality and craftsmanship of our jewelry. Any item that is defective or has broken within six months of purchase will be repaired free of charge. After six months, a repair fee of $20 or less will be applied based on the extent of the repair. The customer is responsible for return shipping costs.
The following conditions are not considered repairs: Lost earring or earring wire, tangled chains, and damaged pendants or tassels. We would be happy to discuss a replacement cost for any of these components if they are still available.
If you require a repair, please use our contact page to send us a message so we can review your repair needs and give you a tentative quote. Once we have approved your return for repair, please mail to:
Pure Indigo Design
P.O. Box 7801
Jacksonville, FL 32238
We recommend return shipping with appropriate tracking, as we are not responsible for lost packages. In order to avoid further damage to your item, please carefully wrap the item in tissue and package it in a box or bubble wrap inside a padded envelope.
Please allow 2 weeks after the item is returned to us for repairs to be completed. Once the repair is complete and shipped out, you will be notified by email.